The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
May. 13, 2003

Filed:

Apr. 07, 1998
Applicant:
Inventors:

Ray Rowan, New South Wales, AU;

Barry O'Sullivan, Marne-la-Vallee, FR;

Barry McGuire, Belleville, CA;

Assignee:

Northern Telecom Limited, Montreal, CA;

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 1/266 ;
U.S. Cl.
CPC ...
H04L 1/266 ;
Abstract

A digital switchboard is controlled from a remote station to enable the remote station to behave in the same fashion as a local extension and thus have the same facilities as a local extension. This is achieved using a data communications path providing control and data signals to the switchboard to modify the operation of a digital line card to cause a voice terminal at the remote station to be called from the modified line card which then is available to become part of any voice traffic being handled by the switchboard. A computer terminal at the remote station operates as a softphone and together with the voice terminal simulates a call center management console.


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