The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 25, 2003
Filed:
Jun. 29, 1999
Jan T. Miksovsky, Seattle, WA (US);
Todd M. Colby, Redmond, WA (US);
Warren G. Stevens, Issaquah, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
A method and system for dynamically updating the error messages corresponding to a shipped software product. The exiting generic error messages shipped with a software product are replaced or appended as errors are resolved or better understood, whereby a user who receives an error message will see the latest known information for that error message. A file of updated error messages is automatically downloaded when the user is connected to the Internet. Any time an error message is to be displayed, an error handling mechanism compares identifier information of the error message to the file of updated error messages, and if a match is found, overwrites or extends the existing error message that was shipped with the code for display to the user. If no match is found, the existing message is displayed. An updated error message can be changed or reset to the original message if a problem changes or goes away, and updated messages may include certain identifying information for the purpose of assisting product support personnel in resolving user problems.