The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 28, 2003
Filed:
Nov. 17, 1999
Bernice E. Casey, Woodstock, NY (US);
Jose R. Castano, Fishkill, NY (US);
George E. Corbin, Hyde Park, NY (US);
Gregory L. Dunlap, Highland, NY (US);
Kevin L. Godbey, Kingston, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
User Assistants are software programs that prompt the customer for information about user's current system by examining system files and other sources of data; store information about the user in a repository for later retrieval or for access by other assistants; present customized instructions to the user on actions to take to complete planning, configuration, and management tasks; perform actions on behalf of the user (e.g., run programs, send e-mail requests, ship order forms) and track the user's progress through planning, configuration, and management tasks. The present invention provides customized output to support the implementation of a User Assistant. This output may be documentation, instructional steps, programs, or parameter files. This output is produced by combining product data, user input, and product rules. The current invention allows for cross-product dependencies to be included in the product rules and, thus, embodied in the customized procedures.