The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 24, 2002
Filed:
Jan. 12, 2001
Michael J. Rojas, North Canton, OH (US);
NEC America, Inc., Melville, NY (US);
Abstract
An article of manufacture including a computer usable medium having software embodied therein for managing at least one telephone system having a PBX switch and database and at least one adjunct system and database. The software including code for: creating and managing a master database for maintaining a copy of information contained in each PBX and adjunct system database; collecting SMDR data from the PBX switch and converting the data to CDR data based on the information in the master database; generating a plurality of call accounting reports based on the CDR data and the information in the master database; generating a plurality of call accounting queries based on the CDR data and the information in the database; providing a single user interface for entering data into the master database and at least one PBX and adjunct system databases, and for requesting call accounting reports and queries; processing communications between the master database, and at least one PBX and adjunct system databases through the single user interface; and synchronizing the entry of the same data into each of the master database and at least one PBX and adjunct system databases through the single user interface. Also provided is a storage device embodying a program of instructions to perform method steps for converting a record of a phone call collected from a PBX switch to 10 digits.