The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 17, 2002
Filed:
May. 07, 1998
Greg Bjornberg, Colorado Springs, CO (US);
Patrick Hamilton, Colorado Springs, CO (US);
Daniel Hutton, Elbert, CO (US);
MCI Communications Corporation, Washington, DC (US);
Abstract
An advanced resource management system for an interactive voice response (IVR) service node allows multiple network ports to be served by one application port thereby increasing efficiency. An IVR with a plurality of network ports can now be efficiently configured with a plurality of application ports with varying capabilities. The resource management system determines which of the plurality of application ports on the service node has the capability to service an incoming call and then dynamically assigns a time slot to one of the network ports and to one of application ports to perform IVR services. The dynamic allocation of application ports to network ports also allows for a more simplified connection of the service node to the telecommunications network in which it is deployed.