Method and system for remote telephone calibration

Abstract

A method and system for remotely calibrating a headset telephone with a reliable, accurate and easy to use user interface is provided. This method makes use of the remote programmability of advanced telephone headsets and DTMF signal encoding and permits the customer-user to instigate the calibration procedure with an ordinary telephone call. The invention provides the means by which the optimum settings can be transmitted to the headset, loaded and stored in the headset, thereby improving the audio quality of telephone headsets by providing adjustment steps for such audio qualities as microphone gain (transmit level), speaker gain, background noise and echo cancellation, filter functions and diagnostics. This method also provides audio feedback to a customer service representative performing the calibration to insure that the commands and adjustments were properly received. It also incorporates a remote override and storage process, as well as a security gateway to ensure that only authorized changes are made in the programming of the headset. This invention contemplates the audio problems inherent in advanced telephone headsets and provides a user-friendly, reliable and programmable solution.