The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 06, 2002
Filed:
May. 05, 1998
Troy Eric Echols, Bolingbrook, IL (US);
John P. Gesslein, Jr., Naperville, IL (US);
Paul David Ksiazek, Hoffman Estates, IL (US);
Lucent Technologies Inc., Murray Hill, NJ (US);
Abstract
A method and apparatus for utilizing an Internet web server to direct the processing of operator assistance type calls. A Telephony web browser is connected to a switch to receive customer signals over a voice channel and switch signals over a data channel. Responsive to receipt of inputs over the voice and data channels, the telephony web browser generates a request comprising a uniform resource locator (URL) segment which is transmitted to a web server. The web server responds with a Hypertext Markup Language (HTML) page which the telephony web browser converts into a request to the switch to establish the call connection. The telephony web browser can also control visual display to an operator work station for calls wherein the work station controls the call.