The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2002
Filed:
Jun. 25, 1999
David E. Johnson, Cortlandt Manor, NY (US);
Pnina Vortman, Haifa, IL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A two stage electronic messaging system and method of use that automatically and accurately responds to user queries (e.g., input documents) using a two stage searching and retrieval system. The two stages system includes fast document-matching techniques (e.g., “weak” search techniques) in combination with more advanced categorization and text-search techniques (e.g., machine learning and other semi-automated techniques). The two stage searching and retrieval system may be used via the Internet, an intranet, LAN or other similar system, and may be used for providing requested information to a user (e.g., customer, employee, customer representative and the like) via a content rich web site, a propriety database or any computer related help system.