Telemanagement system with single point of entry

Abstract

A telecommunications management system that deploys a unique Single-Point-of-Entry and Synchronous Data Base system. The system of the present invention is an integrated suite of system control and application software modules used to manage one or more telephone systems. In addition to controlling commonly used PBX systems, the invention controls adjunct systems such as voice mail and 911 emergency systems. The system of the invention ties its application modules and system control modules through a single point of entry and a synchronized database. The invention comprises computer readable program code for creating and managing a master database for maintaining a copy of information contained in each PBX and adjunct system database; code for providing a single user interface for entering data into the master database and the at least one PBX and adjunct system databases; code configuring a plurality of data properties for each of said at least one PBX and adjunct system; code for managing one or more functions of said at least one PBX and adjunct system based on the configured data properties; code for processing communications between the master database and the at least one PBX and adjunct system function managing means through the single user interface; and code for synchronizing the entry of the same data into each of the master database and the at least one PBX and adjunct system databases through the single user interface.