The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 11, 2002
Filed:
Mar. 17, 1999
David L. Gilmour, Los Altos Hills, CA (US);
Tacit Knowledge Systems, Inc., Palo Alto, CA (US);
Abstract
A method of constructing a profile comprising terms indicative of a characteristic of an entity commences when first electronic mail address, associated with a first entity, is created within a knowledge management system. The electronic mail address may be created automatically upon submission of an electronic mail document, or may be created manually by a systems administrator. A first electronic document is received via an electronic communications network at the first electronic mail address from a second entity, typically a user of the knowledge management system who is a registered and interactive user. The first electronic document is then parsed to identify profile terms therein. These profile terms are included within a first profile for the first entity. In this way, users of a knowledge management system may construct a profile of an entity (e.g., a customer) that is not a user of or participant within the knowledge management system.