The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 21, 2002
Filed:
Dec. 18, 1997
Ian James Stiles, Salem, UT (US);
Paul B. Ahlstrom, Salt Lake City, UT (US);
Other;
Abstract
A method for supporting the end-user of a software application program is provided, wherein the end-user is provided the capability of communicating directly with the application program vendor and/or developer to request enhancement, provide comments, report defects and/or to ask questions. Moreover, this method provides an automatic communication that provides the developer of an application program such critical information as usage of program or document information, defects, and user comments. This invention provides a technique that minimizes the load and/or requirements for specially trained customer service personnel while simultaneously decreasing the feed-back lag time, thereby providing information, which is sufficiently timely to aid in the improvement of the quality of application software.