The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 05, 2002
Filed:
Jan. 25, 1999
Leslie W. Vaughn, Saratoga, CA (US);
Zachary A. Nelson, San Mateo, CA (US);
Network Associates, Inc., Santa Clara, CA (US);
Abstract
A computer program product for assisting a service person in managing an enterprise network is described, wherein a browser-based help desk window may be invoked by the service person at any user computer on the enterprise network that is equipped with a web browser. The browser-based help desk window is customizable to each service person, allowing the service person to embed a network visibility link on an application launch toolbar contained in the browser-based help desk window. The service person may then subsequently log into a help desk server from any user computer equipped with a browser, and then launch a browser-based network visibility session upon activation of the embedded network visibility link. The user is permitted to embed the network visibility link onto the application toolbar, and to perform other browser-based help desk window customization tasks, using simple menu selection and drag-and-drop commands.