The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2001
Filed:
Dec. 16, 1999
David L. Morton, Sandy, UT (US);
Bradley W. Barham, Sandy, UT (US);
Brian L. Charlesworth, North Salt Lake, UT (US);
Jeffrey C. Hays, Sandy, UT (US);
Talk2 Technologies, Inc., Salt Lake City, UT (US);
Abstract
Methods for introducing information services to potential customers. The information services can provide Internet access, value-added telephone services, and the like. As a non-customer or, in other words, a potential customer, issues a communication request to a customer of the information service, the potential customer is allowed to access certain features of the information service. The communication request can be a telephone call directed to a customer. For example, as the potential customer holds while waiting to speak with a customer, the potential customer can browse the Internet using a telephone interface. The potential customer is also informed how he or she can become a subscriber or the information service. As the potential customer interacts with the information service, the potential customer's interaction is tracked and stored in order to customize the information service to the particular potential customer during a subsequent interaction. Potential customers can also access the information service in other situations, including when a current customer sends e-mail to a potential customer, places a telephone call to the potential customer, or submits to the information service a contact database listing the potential customer as a contact.