The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 25, 2001
Filed:
Jun. 26, 1998
Applicant:
Inventor:
Anthony J. Dezonno, Chicago, IL (US);
Assignee:
Rockwell Semiconductor Systems, Inc., Newport Beach, CA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/00 ;
U.S. Cl.
CPC ...
H04M 3/00 ;
Abstract
A method and apparatus are provided for accepting a call by an automatic call distributor from a public switch telephone network. The method includes the steps of determining an average call wait time between arrival of the call on a trunk line of the automatic call distributor from the public switched telephone network and delivery of the call to a selected agent and delaying acceptance of a call detected on the trunk line from the public switch telephone network by a predetermined time period less than the average call wait time.