Customer support search engine system and method of searching data using the search engine system

Abstract

A customer support search engine system and a method of searching data using the system includes: a product model database for storing information on product models of a computer of a customer, each product model information including a first field including the names of product models and a second field including the names of devices constituting the product models, each device name including a pointer which indicates a path for providing information where detailed data with respect to the device is stored; a device database for storing information on devices constituting the product models, by the product models, the information on the devices consisting of a device field including the device names and a data field storing detailed data about the devices included in the device field; a user interface for displaying predetermined customer support items in a menu form enabling selection by a user and allowing a user to select the customer support items and input character or numerical data through a keyboard, in order to effect the customer support; and a search engine connected to the user interface and the product model database and the device database, the search engine searching the product model database and the device database upon input data of a user being input through the user interface and outputting corresponding data.