The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 22, 2001
Filed:
Feb. 11, 1998
Nicholas R. D. Marcus, Lafayette, LA (US);
Randy M. Hoekstra, Richardson, TX (US);
Joel J. Joseph, Jr., Lucas, TX (US);
Richard A. Weiss, McKinney, TX (US);
Susan M. King, San Jose, CA (US);
Nortel Networks LTD, Montreal, CA;
Abstract
A call parking and paging system includes a call parking entity and a paging entity. The call parking entity receives a call and automatically parks the call, in some operations against a designated resource. The paging entity provides a page based upon an intended recipient of the call. Upon receiving a response to the page, the call parking and paging system may then assist in delivering the parked call. The call parking and paging system may be supported by a PBX, by a telephone system central exchange or by another communication system. Additional features may include a voice processing system, a validation entity, a directory system, a messaging system and an information database. Paging resources support voice pages, electronic pages and email that apprise the intended recipient of the parked call. The call parking and paging system may be accessed directly via a dialed number or from a call greeting system or may be invoked by an attendant or by a caller when attempted delivery to a particular extension fails. The validation entity may validate a request to issue a page and/or a request to receive a parked call. The call parking and paging system may direct pages intelligently by locating the intended recipient and then sending the page based upon a determined location. The call parking and paging system may deliver calls to designated parking extensions, ordinary extensions, a wireless phone or even a computer supporting voice communications. The call parking and paging system may also deliver the parked call to an alternative location or recipient, to the messaging system, to an attendant or to a call greeting system.