The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 27, 2001
Filed:
Jun. 02, 1999
Applicant:
Inventor:
Michel K. Bowman-Amuah, Colorado Springs, CO (US);
Assignee:
AC Properties B.V., , NL;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 1/5173 ;
U.S. Cl.
CPC ...
G06F 1/5173 ;
Abstract
According to a broad aspect of a preferred embodiment of the invention, a Customer Interface Process is provided. First, a service level agreement is received for a hybrid network customer. Next, the service level agreement is stored after which inquiries are received from network customers reflecting occurrences related to the hybrid network. Thereafter, events are generated based on the customer inquiries and the service level agreement.