The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 26, 2000
Filed:
Jan. 12, 1998
Dale L Bartholomew, Vienna, VA (US);
Robert D Farris, Sterling, VA (US);
Alexander I McAllister, Silver Spring, MD (US);
Michael J Strauss, Potomac, MD (US);
Bell Atlantic Network Services, Inc., Arlington, VA (US);
Abstract
An intelligent telephone network provides personalized communication services based on subscriber prescribed double speech signal processing of utterances of both calling and answering parties on a subscriber line having multiple subscribers with a single directory number. Specifically, when one of the multiple subscribers has personalized voice mail service and a busy/no answer call is received, the network uses speech processing of an utterance of the calling party to identify a customer service profile of the called party in the terminating switch. This contains instructions inviting storage of a voice message left by the caller. Upon the subscriber going off-hook, the customer profile of the subscriber line is installed in the switch. The subscriber transmits an utterance and the personalized customer profile of the subscriber is identified by a virtual office equipment number and the profile installed in the switch. The subscriber may then retrieve the stored message.