The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 21, 2000
Filed:
Jun. 06, 1997
Applicant:
Inventors:
John C McDonough, Braintree, MA (US);
Michael P Amatucci, Bolton, MA (US);
Louis A Iannucci, Hudson, MA (US);
David M Ingham, Newton, MA (US);
Thiagarajan Saravanan, Westborough, MA (US);
Assignee:
FMR Corp., Boston, MA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H02H / ; H03K / ; H04B / ; H04L / ;
U.S. Cl.
CPC ...
714 37 ; 714 43 ; 714 48 ; 707-3 ;
Abstract
Provided is a method of managing a problem with retrieving information from a computer system. The method includes automatically generating a request for the information, testing whether the problem is indicated by a result of the request, and, based on the testing, automatically determining whether human intervention is required.