The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 11, 2000
Filed:
Mar. 16, 1998
David L Chavez, Jr, Thornton, CO (US);
Larry J Hardouin, Westminster, CO (US);
Lucent Technologies Inc., Murray Hill, NJ (US);
Abstract
Allowing the alerting of supervisors and off duty agents to conditions on a split of an ACD system via wireless terminals. The conditions under which the wireless alerting will be performed are programmed by the owner of the ACD system rather than the manufacturer. The ACD center is connected to a wireless switching system via a primary rate ISDN interface (PRI) link. The ACD system considers the wireless switching system as another ACD system and utilizes the look ahead interflow operation to communicate information to the wireless switching system concerning the condition of a split. This is done by the ACD placing informational telecommunication calls to pseudo telecommunication numbers via the PRI link to the wireless switching system. The wireless switching system is responsive to each of these pseudo numbers to interpret the pseudo number as to the wireless terminal that should be contacted and an alphanumeric message that is to be displayed on that wireless terminal. The alphanumeric message defines the condition of the split to the supervisor or off duty agents of the split. The wireless switching system may be a wireless telephone system or a paging system. The wireless terminals may be wireless telephones or pagers.