The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 13, 2000
Filed:
Apr. 01, 1999
Applicant:
Inventors:
Deborah L Pinard, Kanata, CA;
Ronald A Evans, Kanata, CA;
Assignee:
Mitel Corporation, Kanata, CA;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M / ; H04M / ; H04M / ; H04M / ;
U.S. Cl.
CPC ...
379199 ; 379 671 ; 379120 ; 379157 ; 379243 ;
Abstract
A method of routing calls, messages or information (call routing) comprising storing in a memory a database representing a relationship or organization roles, including names of persons filling the roles and call directory numbers associated with the roles, in response to a request to complete a call to a particular directory number associated with one of the roles, looking up in the database a directory number associated with one of the roles, and processing the call as if the call were directed to the further directory number.