The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 14, 2000
Filed:
Feb. 26, 1998
Applicant:
Inventors:
David R Machin, Lafayette, IN (US);
Jon Anton, Santa Maria, CA (US);
Assignee:
Teknekron Infoswitch Corporation, Fort Worth, TX (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G09B / ; H04M / ;
U.S. Cl.
CPC ...
705 11 ; 705 11 ; 705 38 ; 379 88 ; 379265 ; 379266 ; 379309 ; 379 93 ; 379102 ; 434169 ; 434336 ; 434350 ; 235 56 ; 235386 ;
Abstract
A system for determining the performance of a user responding to a call includes a processor, a memory, and an interface. The system presents stored audible and textual information to a user to simulate a call, and generates scores to determine the performance of the user in responding to the calls.