The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 11, 2000
Filed:
Jun. 12, 1998
Richard J Wolf, Crowley, TX (US);
AST Research, Inc., Irvine, CA (US);
Abstract
Method and a system for a user-customizable interactive voice mail/voice response system are disclosed. In a preferred embodiment, an interactive voice mail/voice response ('IVR') system of the present invention enables a user to build and operate custom IVR functions using voice templates. An interactive voice mail/voice response ('IVR') system of the present invention enables a user to build and operate custom IVR menus. The system comprises a voice menu system that includes a plurality of menus, each comprising a plurality of script records implemented using voice templates made up of voice template elements of various types, the characteristics and behavior of which will be determined by their user-designated type and the characteristic of the voice response record with which they are associated. As a result, the voice elements, and in turn, the voice templates they comprise, dynamically exhibit a behavior that is appropriate to the current environment. When the contents of a voice template are to be played over the telephone line, the voice elements are played sequentially such that the result is perceived as a whole that represents the entire phrase or sentence as described by the text representation of the voice template.