The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 07, 1999
Filed:
May. 29, 1997
Gregory Tad Kishi, Oro Valley, AZ (US);
David Lee Patterson, Tucson, AZ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
An automated message processing system communicates with a digital data processing machine, for example, in replacement of a human operator. The automated message processing system receives messages from a digital data processing machine. The received messages may include immediate-response messages as well as delayed-response messages. Each received message is selectively routed to one of many specialized expert local facilities (ELF) for performance of a designated function, such as generation of an appropriate output message. Each ELF may also generate output messages in response to other stimulus, such as expiration of a timer or receipt of a message from another ELF or an external source. The output message is formatted appropriately and ultimately transmitted to the digital data processing machine.