The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 07, 1999
Filed:
Mar. 13, 1997
Kabushiki Kaisha Toshiba, Kawasaki, JP;
Abstract
This invention relates to a dialing control method in a system, which comprises a PBX, a plurality of telephones connected to the PBX, a host computer connected to the PBX, and a plurality of operator terminals connected to the host computer, and in which an outbound task program runs on each terminal, and the host computer predicts a conversation completion timing of each operator for one called party, performs automatic dialing in accordance with a called party list prior to the completion of the conversation, and connects an answered call to the telephone corresponding to a free operator. The conversation completion timing is detected in advance by detecting execution of a specific portion of the program on the operator terminal, and the number of calls to be automatically originated is determined on the basis of the number of operators, whose conversation completion timings are detected in advance.