The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 23, 1999
Filed:
Feb. 05, 1998
Anthony J Dezonno, Downers Grove, IL (US);
William R Quayle, Naperville, IL (US);
Rockwell International Corporation, Costa Mesa, CA (US);
Abstract
A method and system (100) establishes voice communications between a computer user (102) and an agent (104) of a business over a computer network, such as the Internet (108). Using a user computer (106), the computer user (102) views advertisments of the business' products or services on the Internet (108) via customized home pages (200). When the user (102) wishes to order a product or ask additional questions about a product, the user (102) activates a 'call me' button (210). A return call screen (300) is then presented to the user (102) with areas to insert a name (302), a telephone number (304) and a time to call (306). This information is packetized in a call request which is transmitted over the Internet (108) to a telephone switching system (112) associated with the business. The telephone switching system (112) subsequently dials the telephone number (304) at the time to call (306). When the user (102) answers a computer user telephone (120), the telephone switching system (112) connects the user (102) wuth the agent (104) via an agent telephone (118). The telephone switching system (112) may be comprised of a telephone computer (114) and an automatic call distributor (116).