The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 19, 1999
Filed:
Sep. 12, 1997
Fereidoun Homayoun, Plano, TX (US);
Nortel Networks Corporation, Richardson, TX (US);
Abstract
A method and apparatus for obtaining real-time call by call feedback from customers is to the perceived quality of network services may be accomplished after communication via network connection between a calling party and at least one called party is completed. Upon completion, the network retains for a predetermined period of time at least a portion of the network connection to one of the parties involved in the communication. During this predetermined period of time the party provides feedback as to his or her perception of the quality of various aspects of the call. The feedback is received within the predetermined period of time, the network compiles the data which can be then used to interpret the network service quality, diagnostic information as to catastrophic failures as well as mild failures, overall service, perceived quality of new services and features, and quality of internetworking.