The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 17, 1999
Filed:
Dec. 16, 1996
Craig E Newman, Wylie, TX (US);
Brian S Badger, Dallas, TX (US);
MCI Communications Corporation, Washington, DC (US);
Abstract
A telecommunication services test system which can be used to automatically test services that include intelligent network elements such as automated response units, and manual network elements such as manual operator consoles and the like. The test system provides a means to automate test cases for services that previously could not be automated due to the requirement of human interaction. A controller is coupled with a call generator. The call generator includes a voice means. Accordingly, the controller can response to ARUs and the like with vocal responses. The controller is also coupled with operator services, including manual operator consoles and ARUs, with a two way communication means. The communication means is used to receive status messages from the operator service devices. In addition, the communication means is used to send input messages to the operator service devices. Accordingly, the system provides a means to control manual operator consoles in response to messages sent by the controller. Similarly, the system provides a means to monitor the progress of test calls by receiving status messages from ARUs and operator console devices. In addition, the test system provides a means to verify billing records within the telecommunications network.