The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 20, 1999
Filed:
Aug. 14, 1996
Applicant:
Inventors:
Ronald Dean Jenkins, Kingsport, TN (US);
David Eugene Schulz, Wheaton, IL (US);
Assignee:
AT&T Corp., Middletown, NJ (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M / ;
U.S. Cl.
CPC ...
379 9301 ; 379 52 ; 379 9001 ;
Abstract
The invention provides a telephone relay system for responding to instructions from a first party, or caller. The telephone relay system includes a back-end processor. The back-end processor includes a customer care agent interface, a first party interface, and a controller. The back-end processor allows a customer care agent to go on-hook with respect to the first party and to transfer the call to a controller that sends messages and receives instructions from the first party.
Jenkins, Ronald. (1999). Telephone relay system (U.S. Patent No. 5926527). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/5926527
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile