The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 06, 1999
Filed:
Apr. 15, 1996
Applicant:
Inventor:
Louis G Gottlieb, Colorado Springs, CO (US);
Assignee:
MCI Communications Corporation, Washington, DC (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M / ; H04M / ; H04M / ; H04M / ;
U.S. Cl.
CPC ...
379265 ; 379113 ; 379133 ; 379210 ; 379220 ; 379308 ; 379309 ;
Abstract
System and method for distributing calls to customer service operators, particularly home operators. The present invention provides a telecommunications service provider's network with intelligence to monitor the current status and availability of home operators, and to determine the appropriate routing of a customer service call. By enabling the network to monitor operator availability status, only a single telephone line to a home operator is required, and notification of availability to answer calls is not required to be performed by the home operator.