The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jun. 15, 1999

Filed:

Jun. 27, 1996
Applicant:
Inventor:

Henry Tzvi Brendzel, Millburn, NJ (US);

Assignee:

AT&T Corp, Middletown, NJ (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M / ;
U.S. Cl.
CPC ...
379 9325 ; 379 9317 ;
Abstract

An enhanced response unit that is able to send visual information to the customer as well as voice information, thereby providing the customer with a powerful and satisfying mechanism with which to achieve the desired result. The unit determines whether the CPE calling the unit is capable of interacting with visual information and adjusts its mode of operation accordingly. Because two channels of information are available, various capabilities are easily implemented such as interacting with users in visual mode and in aural mode simultaneously, such as recalling the visual menu process anytime, etc. The improved unit also allows for convenient linking, in response to an appropriate choice made by the customer, to a physically different response unit that provides its own menu.


Find Patent Forward Citations

Brendzel, Henry. (1999). Voice response unit with a visual menu interface (U.S. Patent No. 5912952). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/5912952

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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