The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 27, 1999
Filed:
Feb. 24, 1997
Lynn Christine Schneider Huddleston Virta, Austin, TX (US);
Charles Robert McKelley, Jr, Austin, TX (US);
Jeffrey Scott Sims, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
The present invention is directed to a system and method for system problem determination in an information handling system. The present invention is a seamless collection of parts that provides users with the information needed to determine the source of a problem. After entering the problem determination system of the present invention, the user is presented with a variety of choices. The user chooses a particular problem determination tool. In response to the user's choice, a particular tool is then located, wherever it may exist in the system, and executed. All sources of problem determination information are made available to the user. The location of the information is irrelevant. Furthermore, because all problem determination tools are presented to the user in one, cohesive problem determination system, the problem determination system can reuse error and support information already available, thus eliminating costly maintenance and translation costs.