The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 29, 1998
Filed:
Oct. 07, 1996
Masataka Mukaihara, Fukuoka, JP;
Takeshi Fumeno, Fukuoka, JP;
Takaki Nakamatsu, Fukuoka, JP;
Miwa Kususe, Fukuoka, JP;
Fujitsu Limited, Kanagawa, JP;
Abstract
A method of controlling silent monitoring of a group in an electronic exchange accommodating a terminal of a monitoring individual and terminals of individuals to be monitored, wherein a call between a prescribed individual to be monitored and a customer is allowed to be monitored by the monitoring individual. The individuals to be monitored are divided into groups, groups to be monitored are allocated to the monitoring individual and this information is entered into a call controller of the electronic exchange. The call controller observes, group by group, call-in-progress/call-not-in-progress status of the individuals to be monitored and allows the monitoring individual to automatically monitor, in succession, calls between customers and call-in-progress individuals to be monitored belonging to the monitoring target groups allocated to the monitoring individual.