Method and apparatus for automating telecommunications class charging

Abstract

Methods and apparatus for automating telecommunications billing operations and reducing operator errors when processing operator assisted telephone calls is disclosed. In accordance with the invention, when an operator assisted telephone call is being serviced, a computer is used to automatically generate default billing charge information, e.g., a default class charge, which is automatically entered unless the operator alters this computer generated information. In addition, the computer provides the operator with messages regarding restrictions which are applicable to the call being processed as well as other useful call processing information. When the operator alters the default class charge, a check is automatically performed to insure that the new class charge is a valid class charge. If the class charge appears to be in error, a message is provided to the operator and the operator is given a chance to alter the class charge information before the call is terminated. In this manner, the present invention insures if the operator fails to enter a class charge, the operator assisted call will be billed at the most frequently billed rate for the particular type of call being serviced. The messages provided to the operator also reduce the risk of the operator performing an unauthorized telephone transaction.