Adaptive telephone number selection method and system

Abstract

A method and system for directing a telephone call to an intended call recipient. The method and system may be used to place both inbound calls to and outbound calls from a user. The method and system includes the steps and functions of generating a call signal associated with the intended call recipient. The call signal is translated to an identifier for a set of telephone numbers, such as a telephone number selection matrix, associated with the intended call recipient. At least one telephone number is then selected to call from the set of telephone numbers according to a plurality of continually changing parameters. The system then places a telephone call using the selected telephone number. The success of the telephone call is determined according to at least one predetermined criterion. In the event of an unsuccessful call, the system then selects at least one previously unselected telephone number from the set of telephone numbers and repeats the above steps until the first occurrence of either a successful telephone call or the condition that the set of telephone numbers contains no previously unselected telephone numbers. The previous successes in using a given telephone number determine its likelihood of being used in subsequent calls when the continuously changing parameters have similar values.