The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 04, 1997
Filed:
Apr. 12, 1995
John P Gesslein, Jr, Naperville, IL (US);
Robert Michael Jelinski, Aurora, IL (US);
David Caswell McChristian, Naperville, IL (US);
William Francis Thompson, Aurora, IL (US);
Lucent Technologies Inc., Murray Hill, NJ (US);
Abstract
A method and apparatus for serving operator assistance calls from a remote operator assistance system but using the data base of the normal serving operator assistance system to verify the capability of the caller to place the desired call. The call is routed to the remote system where, for example, a specialized operator team, such as a Spanish speaking team, serves calls from an entire region or nation. The remote system accesses the data base of the normal serving system to obtain the data, describing the attributes of the caller, necessary to minimize the number of calls that are fraudulently completed.