Method and system for multi-channel data automatic call distribution for

Abstract

A method of operating a telecommunication network to route a multi-channel call, made up of phone calls placed at substantially the same time, from a caller at a calling number to an agent position at a selected destination of a network subscriber, based on voice and data transport capability, for increased bandwidth communication is disclosed. The selected destination is one of multiple destinations selected by the network subscriber identified by a common telephone number. Each of the phone calls are associated with a plurality of discriminators common to both voice and data calls. An additional data rate discriminator is established which corresponds to a data rate used by the caller when the phone calls are data calls. A first database is accessed in response to receiving the common telephone number from the caller for obtaining a separate subscriber selected destination number for a data call when the separate subscriber selected destination number is based on the common discriminator and the data rate used. The separate subscriber selected destination number is obtained for both phone calls. A second database is provided which has stored fields correlating agent positions with calling numbers connected to channels at the agent positions. The database is queried in response to receipt of one of the calls at the destination. In response to the database query, the phone calls are completed by hunting one of the phone calls to one channel of an agent position and connecting another of the phone calls to another channel of that agent position.