Method and system for processing and presenting on-line, multimedia

Abstract

Method and system are provided for processing and presenting on-line, multimedia information such as diagnostic information for a machine tool. The system uses multimedia information tools (i.e. graphics, documentation, drawings, photographs, full motion video with audio, PLC ladder, etc.) and techniques to assist maintenance personnel. Diagnostic development and multimedia information assignment are accomplished through graphical visual programming, which requires no conventional software programming efforts. The system uses diagnostic trees having multimedia graphic icons which define the diagnostic components. In developing a visual diagnostic tree, the multimedia information can be assigned or mapped to each node of the tree by selecting an appropriate icon to represent the multimedia from an icon library. Then, an appropriate media information file or record and comments for that icon are further added to define that node assignments. The system is user friendly, uses conventional hardware and can be used on the plant floor. The system is immediately executable and is generic. The method and system can also be used for training, process planning, marketing, sales, help desk applications, other machine diagnostics, and engineering design.