The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 1996
Filed:
Nov. 14, 1994
Michael D Horton, Ojai, CA (US);
Onofrio Schillaci, Camarillo, CA (US);
Raymond W Rischpater, Felton, CA (US);
Harris Corporation, Melbourne, FL (US);
Abstract
A telephone service technician's portable computer has a trouble-shooting mechanism which analyzes craftsperson inputs, trouble ticket data, local and remote test data, and suggests a problem solving strategy. The system includes a trouble-shooting application engine, a knowledge database, and a shared, parameter database. The knowledge database contains rules and static parameters which define the characteristics and behavior of the application engine. These rule sets and information are telephone line trouble-shooting specific, based on a diagnostic evaluation of possible line problems, and recommended procedures to repair the line and remove the fault. The shared database data may be supplied from a variety of external sources, such as through a work order manager software application, measurement data sourced by portable test equipment, or data input by the craftsperson.