The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 26, 1995
Filed:
Feb. 11, 1993
Applicant:
Inventor:
Daniel D Hammond, Dallas, TX (US);
Assignee:
InterVoice Limited Partnership, Reno, NV (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M / ; H04M / ;
U.S. Cl.
CPC ...
379 67 ; 379 89 ; 379 96 ; 379210 ; 379212 ; 379265 ;
Abstract
An integrated telephone call handling system and method are disclosed. The system comprises a unified software control for controlling a call between the system and a party, the unified control capable of transferring the call among functional partitions within the system, the functional partitions providing mechanized communication via the network and capable of directing communications between the party and a selected one of the functional partitions. The unified control includes a unified script language to allow unified scripting of a call from inception to termination, including scripting of interaction between the party and an agent.