The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 1994
Filed:
Jan. 11, 1993
Applicant:
Inventor:
Dzu-Wan Syu, Centreville, VA (US);
Assignee:
International Telesystems Corp., Herndon, VA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04Q / ; H04M / ;
U.S. Cl.
CPC ...
379265 ; 379201 ; 379216 ; 379266 ; 379309 ;
Abstract
Briefly, this invention contemplates the provision of a call pacing method in which the number of calls to dial is periodically (e.g. every two seconds) determined on the basis of anticipated operator availability. The determined number of calls are dialed, subject to a limiting function. Calls in progress are interrupted in a short time slot just prior to first ring if the number of operators available to respond to an answered call falls below a predetermined percentage of the total number of system operators.