The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 15, 1994
Filed:
Feb. 16, 1993
Nathaniel Calvert, Rochester, MN (US);
John J Eakins, Rochester, MN (US);
Earl W Emerick, Rochester, MN (US);
David L Johnston, Rochester, MN (US);
John L Koehler, Rochester, MN (US);
Gerald P Miller, Rochester, MN (US);
James R Morcomb, Rochester, MN (US);
Beau T Sinclair, Rochester, MN (US);
George B Scarborough, Rochester, MN (US);
Sandra D Westling, Rochester, MN (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Automated problem analysis and resolution of a customer data-processing system uses a central service data-processor system communicating with the customer system and having a data base for converting machine, software, and symptom data into instructions, hardware and software module lists, and service call schedules. The customer system detects data concerning its own configuration and problem symptoms for communication to the service system. The service system itself orders repair modules, and electronically communicates software fixes to the customer system.