The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 07, 1991
Filed:
Dec. 18, 1989
Applicant:
Inventor:
George A Velius, Township of Morris, NJ (US);
Assignee:
Bell Communications Research, Inc., Livingston, NJ (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M / ;
U.S. Cl.
CPC ...
379201 ; 379265 ; 379266 ;
Abstract
Speech compression technology is utilized to reduce the average working time of an operator on directory assistance calls. In particular, a directory assistance call arriving at an automatic call distributor via a directory assistance trunk is first processed by a speech processing system to compress the initial request for a telephone number. The speech processing system is then connected to an operator position to transmit the processed initial order thereto.