Telephone message retrieval system with improved message processor and

Abstract

A message retrieval system is disclosed which includes a plurality of answering machines, each connected to respected telephone line. Each answering machine records telephone responses on a respective message memory unit and all message memory units are connected to a single message processor. The message processor is in turn connected to a number of retrieval consoles used by operators to transcribe messages from the message memory units. The message processor operates (1) to automatically switch the mode of a headset included in the retrieval console between a transcription mode and a dialog mode to allow an operator either to transcribe messages or to conduct live telephone conversations via the same headset; (2) to allow a console to place a commanded message memory unit on hold while live telephone conversations are being conducted; (3) to disconnect a commanded message memory unit from a console in the event the console fails to command the message memory unit within a predetermined time; (4) to take positive action in the event recorded messages on one of the message memory units age excessively prior to transcription; and (5) to prevent a single operator closure of a switch or footpedal on the retrieval console from causing more than a preselected amount of transcription or rewinding of the message memory unit.