The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 1988
Filed:
Mar. 11, 1985
James T Britton, Aberdeen, NJ (US);
Lorraine Figueroa, Brooklyn, NY (US);
John F Patterson, Morristown, NJ (US);
Robert I Rosenthal, Wayside, NJ (US);
Richard R Rosinski, Middletown, NJ (US);
Other;
Abstract
A user-application program for computerized telephone ordering is generated y a system designer who selects and interconnects pre-defined program modules and subroutines using a graphics terminal. The application program allows TOUCH-TONE input data and voice response. The present invention describes a Dialog Production System (DPS) for generating application programs for instructing a computer-controlled voice response system to provide computer-controlled voice services. The DPS includes interaction modules, each defining a basic end-user transaction which can be performed by the system, and methods for specifying module interconnection. Each interaction module controls the intercommunications with other modules and controls the devices which interface to the system. To design a dialog program to implement the desired voice service the system designer uses a graphic terminal to select and interconnect the modules to define the sequence of transactions needed to implement the desired voice service.