The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 09, 1988
Filed:
Feb. 14, 1986
Leonard M Canale, Middletown, NJ (US);
Michael J Collins, East Windsor, NJ (US);
Paul J O'Brien, Atlantic Highlands, NJ (US);
Lisa L Scott, Fair Haven, NJ (US);
Martin H Singer, Fair Haven, NJ (US);
American Telephone and Telegraph Company, New York, NY (US);
AT&T Information Systems Inc., Morristown, NJ (US);
Abstract
An adjunct call manager unit connects to a station set port of a telephone communication system and receives button identification and status signals to determine line, agent, and feature activation status of the system. In response to one or more of the received status signals, commands are sent to the system using button depression commands and switchhook commands to effectuate call processing control over the system. In one embodiment, the adjunct unit functions as an automated call distributor for managing incoming calls to the system.