The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 09, 1986
Filed:
Dec. 01, 1983
Richard L Asmuth, Little Silver, NJ (US);
Melchior J DiCarlo-Cottone, Wheaton, IL (US);
Renato M Ermann, Gahanna, OH (US);
Mark A Gauldin, Wheaton, IL (US);
George W Gawrys, Ocean Township, Monmouth County, NJ (US);
Dattatraya G Raj-karne, Naperville, IL (US);
Roger E Stone, Naperville, IL (US);
Marjorie P Yuhas, Glen Ellyn, IL (US);
AT&T Bell Laboratories, Murray Hill, NJ (US);
Abstract
A method of controlling a telephone office serving a call to obtain a call processing capability not available at the office. A data base executes a customer program unique to a customer in response to each call to the customer. The customer program determines from call parameters how to process a particular call and instructs the serving office to perform specific primitive call processing capabilities to process the call. If the serving office is unable to perform a capability required to process the call in accordance with the customed program, the date base selects a second office which should be able to perform the capability. The call is routed from the first office to the second office under control of the data base and the second office performs one or more call processing capabilities under control of the data base. Call processing may be returned to the first office under control of the data base after a capability is performed at the second office. This is referred to as a service assist. On the other hand, call processing may be turned over completely to the second office, in which case it is referred to as a service handoff.