The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 10, 2026
Filed:
Jan. 10, 2024
Avalor Technologies, Ltd., Ramat Gan, IL;
Kfir Aharon Tishbi, Herzliya, IL;
Raanan Raz, Tel Aviv, IL;
Avalor Technologies, Ltd., Ramat Gan, IL;
Zscaler, Inc., Santa Clara, CA (US);
Abstract
A system and method for load management and back pressure reduction in managing support ticket resolution is presented. The method includes continuously determining support ticket resolution capacity based on a number of previously resolved support tickets; continuously receiving a plurality of support tickets; periodically determining a severity score associated with each support ticket of the plurality of support tickets; and assigning a support ticket of the plurality of support tickets to a user account based on the determined severity score and the determined resolution capacity, such that a number of assigned support tickets to the user account does not exceed the determined resolution capacity.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile