The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 10, 2026
Filed:
Apr. 03, 2023
Ngk Insulators, Ltd., Nagoya-City, JP;
Hiroshi Matsubayashi, Suzuka-City, JP;
Sota Shimizu, Nagoya-City, JP;
Eri Asano, Nagoya-City, JP;
Eiichi Hirayama, Nagoya-City, JP;
NGK INSULATORS, LTD., Nagoya-City, JP;
Abstract
A method for enhancing telephony-based customer support systems combines artificial intelligence (AI) and human interaction to streamline issue resolution while maintaining a personal touch. The system transcribes and analyzes customer voice recordings, extracting key terms, sentiment, and severity using AI-driven natural language processing models. Summarized data is displayed to human agents via a graphical interface, enabling them to prioritize interactions and engage customers efficiently. The method includes dynamic queuing based on customizable variables, such as sentiment, severity, loyalty status, and hold time, ensuring critical calls receive prompt attention. This hybrid approach improves customer satisfaction, reduces agent stress, and minimizes call handling times, addressing the limitations of fully automated systems while preserving the benefits of human interaction.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile