The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 03, 2026
Filed:
Nov. 08, 2023
Sap SE, Walldorf, DE;
Barbora Blaskova, Kosice, SK;
Nitin Chavan, Gadag, IN;
Gaurav Vanawat, Bangalore, IN;
Sudhir Verma, Gurgaon, IN;
Rohan Koul, Jammu, IN;
Rajeev Kansal, Bangalore, IN;
Shubham Gupta, New Delhi, IN;
SAP SE, Walldorf, DE;
Abstract
A machine-learning model is trained to cluster support requests based on the contents of the support requests. A user of the recommendation system may select a set of support requests to be clustered. Based on the selected set of support requests, the trained machine-learning model may be tuned and used to cluster the selected set of support requests. Using the characteristics of the support requests in one or more generated insights, one or more tools suitable for providing automated support for the cluster of support requests may be identified. Using a knapsack-based approach, one or more of the identified tools is selected for recommendation to the user.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile